Membership FAQs
When you join the Y, you're joining more than a gym—you're joining a community of people dedicated to building a stronger, healthier community for all! The West Suburban YMCA is a charitable non-profit organization committed to support active living for all ages.
We'd love for you to become a part of our West Suburban YMCA community! We offer a variety of membership options to help you and your family meet your health goals.
Join online or stop by at either location, at 276 Church Street or 135 Wells Avenue in Newton, Massachusetts. A valid photo ID is required on your first visit.
Have additional questions? Our team is here to help! Contact our Welcome Center staff at 617-244-6050 (Church St) or 617-795-9622 (Wells Ave).
We never require a contract at the West Suburban YMCA! You can also enjoy having no joiner fee, no cancellation fee, and the ability to freeze your membership at any time. Learn more about WSYMCA membership benefits.
Absolutely! WSYMCA Members have access to both of our branches, located at 276 Church St and 135 Wells Ave in Newton, Massachusetts.
The West Suburban YMCA's operating hours are:
Monday - Thursday:
5:30 a.m. - 10 p.m.
Friday:
5:30 a.m. - 9 p.m.
Saturday-Sunday:
7 a.m. - 6 p.m.
The WSYMCA is closed or observes special hours for certain holidays. View holiday hours.
Yes! Financial assistance is available for WSYMCA membership and programs.
We frequently run membership promotions, see our Ways to Save page.
We also offer the following special rates on membership:
- City of Newton, Watertown, Wellesley, Weston and Belmont Employees 25% discount
- Foster Care Youth Membership- Free
- Foster Care Household Membership 50% discount
- Active-Duty Military for person in the military- Free
- Military Household 25% discount
- Tufts Senior Whole Health- Free
- Corporate Memberships for company employees ranging from 20%-30%. Contact Jane Carroll, Senior Director of Association Member Engagement & Wellness, at janec@wsymca.org or 617-244-6050 x3007.
Yes! The West Suburban YMCA offers Kids' Corner, a free member benefit for WSYMCA Household Members, which allows drop-in childcare for children between the ages of 6 months* and 11 years old while you work out at the Y. WSYMCA Individual Members may utilize the program for a small daily fee ($10 for first child, $2 for each additional child). Please see the Kids' Corner page for more information.
Fitness Centers are open to members ages 10+. Members under 10 years old are not permitted in the Fitness Center and youth 10-11 years old must stay in the presence of an adult guardian or parent. Members under the age of 14 are required to complete a free Fit Connect session before using the Fitness Center.
*Kids' Corner at the Church St Y cannot accommodate infants and toddlers during certain times. See schedule for details.
Yes! The Nationwide Membership Program enables you to visit any participating YMCA in the United States through membership at your home YMCA. We offer this because we want to help you reach your health and wellness goals wherever you live, work or travel. This is an essential part of our mission to strengthen communities.
Please note, if you plan to visit a YMCA that is not your home Y, it is recommended that you confirm policies at each facility in advance of arrival.
The West Suburban YMCA accepts nationwide reciprocity with a usage limitation of 4 visits to either of our facilities in a calendar month. If visits exceed that number in the same month, the Nationwide Member will need to purchase a guest pass for $15. Welcome, and thank you for visiting the West Suburban YMCA.
Our policies have been made with consideration of ALL the populations we serve. We ask that all members demonstrate the YMCA values of Caring, Honesty, Respect, and Responsibility towards each other and our dedicated staff team.
Yes, the WSYMCA has a dedicated Men's Locker Room, Women's Locker Room, Family Locker Rooms, and Private Locker Rooms. Lockers are available for day use. We also offer small lockers throughout the facilities near the fitness centers and gymnasiums.
All locker rooms have restroom facilities, showers, and changing stalls. At the Church St Y, the Men's Locker Room has a lounge, whirlpool and steam room. The Women's Locker Room has a steam room and dry sauna.
Yes, the West Suburban YMCA has all-gender Family Locker Rooms and Private Locker Rooms.
We understand that circumstances change, and you might want to change your membership status. We currently offer three ways to pause your membership for a limited or extended time period.
In all of these cases, we hope you will consider either a one-time or ongoing donation as part of your status change. Charitable gifts help us deliver on our mission, serve the most vulnerable members of our community, and sustain operations during these financially challenging times. Today, donations are more essential than ever to the Y’s ongoing sustainability.
LOG IN TO YOUR ACCOUNT >> Looking for a way to log in to your account? Click here!
FREEZE YOUR MEMBERSHIP >>Members can freeze their membership for up to 4 months within a calendar year. Once an online freeze request is made, there is a 7-day processing window. Learn more, here.
BECOME A SUSTAINING MEMBER >> If you do not anticipate returning to the Y for an extended time (in person or virtually), but still want to support our community, consider becoming a sustaining member by converting your dues to a donation. When you are ready to return, we’ll re-activate your dues and the associated benefits. Learn more, here.
- CANCEL YOUR MEMBERSHIP >> If you do not anticipate returning to the Y, you can cancel your membership. Learn more, here.
New to the Y?
If you have never been to the West Suburban YMCA before, create an account on our registration and membership portal using a valid email address. Click “Create an Account” and follow the instructions on the screen.
Already a Member?
If you have been to the West Suburban YMCA before, go to our registration and membership portal and use the email address on file to log in to your account.
- Log in to your account by entering the email address associated with your YMCA account, or by your YMCA Access ID and birthdate. Please check your spam folder if you do not receive your email.
- If either of those options do not work, please call the front desk at 617-244-6050. Do not make a new account.
- If you have multiple children and you do not see them all listed under your account, please contact the front desk.
Member Account Checklist
Once you are logged in to your account, please take a moment to update the following required items for all members on your account:
- Waivers
- Emergency contacts
- Upload photos of all members on your account
- Contact information including cell phone number, email, local address
- Recurring payment information
Once You Have Created Your Account
Choose your membership type. Membership types are based on age for individual and couple memberships or number of adults for family memberships. Follow the prompts to finish the membership registration process. A prorated payment will be due to finalize the membership.
- Financial assistance is available based on household income and household size. Please see the financial aid section of our website or email financialaid@wsymca.org for more information.
Upon your first visit, please come to our Welcome Center to get your member ID card, have your picture taken and sign off on our membership policies, code of conduct, and liability waiver.
The Welcome Center is always available to answer questions during operating hours. Feel free to call or send an email.
Church St Welcome Center:
276 Church Street
Newton, MA 02458
617-795-0839
Frontdesk@wsymca.org
Map & Directions
Wells Ave Welcome Center:
135 Wells Avenue
Newton, MA 02459
617-795-9622
Wellsmembership@wsymca.org
Map & Directions
Yes, the West Suburban YMCA has a free member app to help you stay connected with the Y. Use it to scan in with your mobile device, check class, gym, and aquatic schedules, and track your workouts. Click here to learn more.
We are a family organization that values personal responsibility, honesty, caring, mutual respect and non-violence. West Suburban YMCA members must agree to abide by the rules and regulations of our Y and to adhere to the YMCA Code of Conduct. Management reserves the right to revoke, suspend or refuse membership at its sole discretion.
MEMBERSHIP POLICIES & GUIDELINES
Membership scan tags/bar codes must be presented when entering the facility.
Allowing someone else to use your scan tag will subject you to loss of privileges.
Monthly membership renewals are automatic on the 15th of each month. We must receive 14 days' notice in order to cancel your membership.
Parent accompaniment is required at all times for children under 12 years old.
Parents are responsible for accompanying their children (under 12 years) while using our facilities unless the children are enrolled in a scheduled, supervised activity. Parents are expected to help enforce Y rules.
Reservations for racquetball courts may be made in advance.
- WSYMCA & Reciprocity Members are allowed to book the racquetball court.
- Reservations are limited to 1-hour per person per day with a maximum of 4 hours per week and can only be scheduled 7 days in advance.
The West Suburban YMCA reserves the right to take pictures/video of its participants for security measures as well as brochures/publications/web site and other marketing purposes.
Personal Training is a member service, outside trainers are not allowed to teach in the facility without approval from Director of Fitness & Wellness.
Personal Training session are not refundable and non-transferable.
Private Sports Trainers are not allowed to train in the gymnasium, on the turf, or on the tracks.
Neither health nor accident insurance is included in membership or program fees.
Failure to follow Y policies & procedures is grounds for membership termination without refund.
The Wellness Center rules, including a 30-minute time limit on all cardio equipment during peak times***, must be respected.
We encourage new members to sign up for Fit Connect sessions when they join, but it is not required unless they are under 14 years old.
Wellness Center Rules for Ages 10-14 (please note: these rules begin at age 10. Children under 10 are not allowed to be in the Wellness Center)
- Ages 10 and 11 – after a Fit Connect Session with a Trainer
- MUST BE ACCOMPANIED by parent(s)/guardian(s)
- May use whatever equipment the trainer approved during their fit connect session
- Ages 12 and 13 - after a Fit Connect Session with a Trainer
- Are allowed to come on their own
- May use whatever equipment the trainer approved during their fit connect
14-year-olds can be on their own and use all of the equipment.
Goggles are required in the racquetball/squash court.
Bathing suits must be worn in the whirlpool.
We place great value on the satisfaction of our program participants. If a program is not meeting your needs for any reason please notify the Program Director.
In order to receive member rates for programs, your membership must be current throughout the entire program session. If the membership expires during the session and you do not wish to renew, you must pay the non-member rate.
If a class does not meet minimum enrollment and is cancelled by the YMCA, a full refund or YMCA credit will be issued.
A full refund or YMCA credit will be issued if a participant withdraws from a class after notifying the Program Director or authorized staff member at least 72 hours prior to the start of the first class of the session.
A YMCA credit or refund will be issued if a participant is unable to attend a class due to a prolonged illness or injury. This request must be made prior to the end of the program session and may require a doctor’s note.
Cancellation notices received less than 72 hours in advance of the first class of the session will qualify for a 50% credit/ refund. Cancellation notices received after the second class of the session do not qualify for a credit/refund. Cancellation requests for programs/services under $25.00 will qualify for credit only.
If the YMCA cancels a class due to inclement weather, instructor illnesses or some other unforeseen reason, there will be no credit given.
The YMCA does not issue credit, refunds, or make-up classes when participants miss a class for personal reasons.
Parents/Guardians of children under 12 years of age participating in our programs are required to accompany their children to and from the location of the program (i.e. pool, music studio, gymnasium, etc.) and must remain in the YMCA building should they be needed. Should a parent or guardian leave the area of the program, they MUST inform the instructor where they can be found. This procedure has been established for the protection and safety of all children within YMCA programs.
Program Satisfaction: We place great value on the satisfaction of our program participants. If a program is not meeting your needs for any reason please notify the Program Director.